We want you to be pleased with our products. We make your products to fulfil your unique wedding and event experience.

To avoid Disappointment of your order, please follow below instructions.

if you have any concerns regarding return policy, please contact us on 0044 (0) 161 494 7800.

Just to Avoid Return Cases

Please Contact Us if you are unsure about the size and Colour of Linen products before placing an Order.

Note: The linen products (Tablecloth, chair covers, backdrops) are made to order, if you unsure the size or colour, please contact us or buy 1pc of product before you purchase full lot.

If you change your mind or if you don’t like colour or if the wrong size of the tablecloth was ordered, then we won’t be able to accept return.

Cancellation your order

To cancel your order, please contact us directly through our phone (+44) 0 161 494 7800 without any delay.

If we start manufacturing or dispatch your order meanwhile then we would not be able to cancel your order.

Replacement of your order

Please write an email to our Online Customer Services Team ([email protected]) to replacement of your order.

Note: The linen products (Tablecloth, chair covers, backdrops) are made to order, if you change your mind or if you don’t like colour of the tablecloth, then we won’t be able to accept return.

Include:

  1. Your order number.
  2. Your contact number or email address.
  3. The date you have received your order.
  4. Reason for replacement.

**In case you have changed your mind and you would like a replacement of an item (likewise different colour, size, qty etc.,), Please describe briefly about your scenario in your email, so that we can reply appropriately. You are liable to pay return postage of the original order and you have to pay price differences and extra postage charges for the replacement of the product.

We will send confirmation email for replacement. You will then have 7 days to return your order to us.

Must follow to process the refund:
Returned items must be received in their original packaging and in perfect condition. This means that if the goods were originally in sealed packaging, they are expected to be returned in the same way. Unsealed/used items are not resellable and therefore will not be accepted for refunds upon return. No refunds will be offered for orders that have passed 14 days from the date of purchase.

Any returned goods that are opened or not in the original packaging will be disposed of. No refunds or exchanges will be given for such goods.

Sender

Elegant Event Essentials Ltd
14 Stock Street
Manchester
M8 8QG, UK